Introduction

Mae33 ("we", "Platform", or "mae33.net") is fully committed to protecting the personal information of every member who uses our services. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

We understand that your trust in us depends largely on how we handle your personal information. That is why we take a fully transparent approach to explaining every aspect of how your data is collected, used, stored, and protected. We have nothing hidden in the fine print.

This policy applies to all information we collect through mae33.net, the mae33 mobile app, and all communication channels associated with our platform, including customer support email and live chat sessions.

Information We Collect

Mae33 collects personal information through several means depending on your level of interaction with our platform. Generally, the information we collect falls into three main categories:

Information you provide directly:

Full Name Date of Birth Phone Number Email Address ID Card Number Bank Account Information Residential Address

Information collected automatically:

  • IP address and device information you use to access the mae33 platform.
  • Usage data including pages visited, session duration, and in-platform actions.
  • Your device's browser and operating system information.
  • General geolocation data based on IP address for region verification purposes.
  • Transaction logs covering all deposit, withdrawal, and wagering activity.

Information from third-party sources:

  • Identity verification data from KYC service providers we work with.
  • Payment verification information from recognised payment processors.
  • Blacklist screening data from registered fraud prevention agencies.

How We Use Your Data

Every piece of information we collect has a specific and legitimate purpose. mae33 does not collect data purely for the sake of collection — every piece of data we retain serves a function in keeping the platform operating safely and efficiently for your benefit.

  • Account management: Verifying your identity, processing registration, and managing your gaming account on an ongoing basis.
  • Transaction processing: Processing deposits and withdrawals securely and efficiently according to your chosen payment method.
  • Platform security: Detecting and preventing fraud, money laundering, account abuse, and suspicious activity.
  • Legal compliance: Fulfilling the reporting and compliance obligations set by relevant competent authorities.
  • Service improvement: Analysing usage patterns to improve the user experience, platform speed, and new features.
  • Communication: Sending important notifications related to your account, transactions, policy changes, and promotional information (where you have consented).
  • Customer support: Managing and resolving enquiries, complaints, and support requests you submit to our team.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support through our responsible gaming tools.
Our commitment: mae33 will not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent. Your data is not our product.

Data Storage and Security

The security of your data is a responsibility we take very seriously. All personal information collected by mae33 is stored on servers protected with AES-256-bit encryption, housed in data centres that comply with ISO 27001 security standards.

The technical security measures we implement include:

  • SSL/TLS encryption: All communications between your device and mae33 servers are secured with 256-bit SSL/TLS encryption protocols to ensure that transmitted data cannot be intercepted by unauthorized parties.
  • Two-factor authentication (2FA): Two-factor authentication is available for all member accounts to add an extra layer of security on top of your password.
  • 24/7 monitoring: Our cybersecurity team monitors platform activity around the clock to detect any suspicious access attempts in real time.
  • Password storage: Your account password is never stored in plain text — we use strong hashing algorithms with a unique salt for each account.
  • Data segregation: Financial data and personal data are stored separately in different environments to reduce the risk of simultaneous exposure.

Your personal information is retained for as long as necessary to fulfil the purpose of collection or for as long as your account remains active, provided that the minimum retention periods required by Malaysian law are also observed. After that period, data will be securely deleted or anonymised.

Sharing Information with Third Parties

Mae33 only shares members' personal information with third parties under limited and legitimate circumstances. We do not share your data arbitrarily. Sharing that occurs is as follows:

  • Payment processors: Information required to process deposits and withdrawals is shared with recognised payment processors bound by strict confidentiality agreements.
  • KYC providers: Identity verification information is shared with accredited third-party KYC service providers for legitimate identity verification purposes.
  • Competent authorities: Information will be disclosed to legal authorities, regulatory bodies, or law enforcement agencies when we are required to do so by law or a valid court order.
  • Technology service providers: The infrastructure and cloud service providers we use may process your data as part of their technical services, subject to binding data processing agreements.
All third parties working with mae33 are required to meet data security standards equal to or exceeding our own. We will not share your data with any party that does not meet our data protection requirements.

Cookies and Tracking Technologies

Mae33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform operations such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Collecting information about how you use the platform to help us identify areas for improvement. All data is collected anonymously.
  • Functional cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you visit.
  • Analytics cookies: Used to understand aggregate usage patterns for service improvement purposes. Analytics data is not linked to your personal identity.

You can manage cookie settings through your browser. However, disabling essential cookies may affect the functionality and security of the mae33 platform during your session.

Your Privacy Rights

As a mae33 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information that we hold:

Right to Access

You have the right to request a copy of the personal information we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information in our records.

Right to Erasure

You may request deletion of your personal data, subject to data retention obligations required by law.

Right to Withdraw Consent

You may withdraw consent for specific data processing at any time, though this may affect access to certain services.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

Right to Object

You have the right to object to the processing of your personal data for direct marketing or profiling purposes without your consent.

To exercise any of the above rights, please contact the mae33 customer support team via live chat or our support email. We will process your request within 14 working days.

Children's Privacy

The mae33 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store any personal information from individuals under the age of 18. If we discover that a child's information has been collected without proper consent, we will take immediate steps to delete that information and close the relevant account.

If you believe a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

Links to Other Platforms

The mae33 platform may contain links or references to third-party gaming services such as slot game providers, Live Casino, and Sports Betting. Our Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policy of each platform you visit separately. mae33 is not responsible for the privacy practices of any third party.

Changes to the Privacy Policy

Mae33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before the changes take effect.

The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically. Your continued use of the mae33 platform after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, the mae33 customer support team is available 24/7 via live chat on our platform. We are committed to responding to all privacy-related enquiries in a timely and thorough manner.

For more formal matters related to data protection, you may reach us via the support email address listed at the bottom of this page. We will ensure every request is handled by the responsible officer.